What’s your biggest business learning from the past year?
Uncertainty, a lot or a little, takes so much confidence out of decision making. Family and private businesses need so much resilience to navigate uncertainty, and it is in all our interests to see them succeed.
What’s the one thing SMEs need to know to thrive this year?
Planning scenarios in a level of detail to get ready for multiple eventualities - the great, the good, and the not good.
What would the title of your autobiography be?
People I met along the way.
What three words would describe you?
Have a go.
What book or podcast are you currently reading or listening to?
Anything in preparation for the Ashes (cricket).
The best piece of advice I’ve ever been given is…
'No zero days' or 'eat the frog'. Some days you just need to focus on the first step - big or small - and go from there.
What’s something you wish people would ask you?
Two answers for this one:
'What have you learnt about people - not business - through consulting?'
'What's the weirdest thing you have eaten for dinner?'