Project
Post Acquisition integration, systems and delivery of a target operating model.
Project Trigger
Acquisition of a $500 million loan book from one of Australia's largest banks.
Our Scope
- Identify, manage and resolve business process improvements across the newly established technology platform and operating model.
- To perform qualitative and quantitative analysis to identify opportunities for improvement.
- Work between the business and technology to manage and resolve issues and opportunities for improvement.
Project Outcomes
- Resolution of Post-Go-Live issues and improvement enabled the eventual handover of the new system to the business and technology teams.
Our Value
- Our Post-Go-Live support enabled the business to focus on achieving the growth targets.
- Improvements delivered significantly streamlined the business operations and speed of lending processes.
- The processes, reference guides and training materials developed ensured that a handover to BAU was successful.
Top 3 Tips
- Ensure business continuity by resourcing post-go-live support effectively.
- Continuously align progress against the the target operating model.
- Invest in Post-go-live support that will drive a positive and constructive collaboration between the business and technology teams.
